What does each PC Care service involve?

Each PC Care service takes approximately two hours, depending on the amount of work required to get your computer back to full performance.

Each service generally includes:

• Virus and spyware cleanup
  Multiple best of breed solutions with routine and manual scanning
• System Startup Optimization
  Optimize the number of programs running to allow the computer to run at peak performance. Many programs automatically run in the background each time the computer starts. Little used, or unused programs are set to launch only when needed.
• Disk cleanup
  Unnecessary temporary Internet and program files use valuable hard drive space and can contribute to computer slowness or other problems.
• Hard drive defrag
  Maintaining a clean, properly clustered file system will extend the life of the hard drive and substantially reduce ‘computer crashes’. The computer hard drive is the only component of the computer that has moving parts and therefore most vulnerable for problems. Performing a routine defrag will reorganize files to let the hard drive access files faster and not work as hard as an unmaintained drive.
• Security Software audit
  Complete review of antivirus and firewall configurations. Ensure all values are properly set and up to date with the latest definitions and patches.
• Updates
  Apply critical and appropriate updates for windows and other critical system software. Not all automatic updates are appropriate for some computers because of version conflicts and unnecessary/unused downloads. 
• Error cleanup
  Removal of recurring nuisance error messages and system glitches to improve computer performance and eliminate interruptions during use.

How do I schedule my PC Care?

Two weeks before your PC Care service is due, we will begin notifying you via email and the iTOK HelpDesk, and providing you with a link to schedule your maintenance.

Simply schedule a time convenient to you. Please allow about 2 hours for a thorough cleaning.

At your scheduled appointment time, please leave your computer running and connected to the internet.

Please remember, that during the maintenance time if you use your mouse or keyboard, you may be disrupting the PC Care process, and possibly causing delays.

When am I billed for my iTOK membership?

As a member of iTOK, you can take advantage of our Security Suite to protect your computer, iTOK Backup to protect your important files, the HelpDesk to receive priority and discounted service, and finally PC Care to optimize and ensure your computer’s performance is at its best.

Depending on the type of subscription, you will be billed every month, quarter, or every 4 months.

You can review your invoice history through your My Account page, or in the My Account section of your HelpDesk.

Please contact us if you have any questions.